Office opening hours, call to book 10am - 4pm Tues - Sun: 01986 782288

Privacy Policy

Policy last updated 23 May 2018

Our Privacy Policy and your Data Protection

As a Data Controller and Processor we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will be transparent in our dealings with you – collecting and using your information only where we have lawful or legitimate business reasons to do so.

Where we delete your personal data, we will ensure it is securely disposed of at the end of the appropriate retention period.

Trio’s Catering may change this policy from time to time by updating this page. When we do, we will let you know by changing the date on this policy, notifying customers where we are able to do so via email.

Personal Data we collect

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

We will not sell, distribute or lease your personal information to third parties.

We may collect the following information with your consent:
– First Name
– Last Name
– Email address
– Telephone

We require this information to understand your needs, answer your questions and provide you with a better service. To send you customer service emails including booking confirmations and event reminders, new products or services  – this may be via email or social media platforms.  You can change your marketing preferences at any time by contacting us directly or unsubscribing from any email.

Digital Personal Data and Identifiers we share

Trio’s Catering automatically receives and records information on our web server logs from your browser including your IP address. We record IP addresses for statistical purposes with Google Analytics, administration of our website and servers, and to improve our services. An IP address, or ‘internet protocol address’, is a unique identifying number given to every device connected to the internet.

We share personal data with the following third party processors:

  • Our Web host: – Data is not transferred outside of the European Economic Area.
  • Our Website template WordPress – Data is not transferred outside of the European Economic Area.
  • Data is not transferred outside of the European Economic Area.
  • Any third party to whom we may need to disclose personal information in order to comply with our legal, regulatory and statutory obligations. This may be as part of a legal process or to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety, property or rights of any person.

You may make a request to access the personally identifiable information that is held by us in our database. To do this you can email your request to

Your rights to correct your information and withdraw consent

If you believe that any information we are holding on you is incorrect please email

If you require consent to be withdrawn and your personal information deleted, please email

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us and the consent you have given.

You may request details of personal information which we hold about you under the  Data Protection Act 1998 (the DPA) and the General Data Protection Regulation (the GDPR) from May 2018.

If you would like a copy of the information held on you please write to Trio’s Catering, Hall Green Farm, Norton Road, Loddon, Norwich NR14 6DT

Use of Cookies

What is a cookie?

A cookie is text file that is stored on your computer or mobile device by a website’s server. Each cookie contains anonymised information about how you use our websites and applications, which allows us to improve your experience of using our products and services.

Cookies by themselves cannot be used to identify you.

Trio’s Catering has no third party add-ons, adverts or affiliates. We do not store any personal details on the website, nor ask for any online payment in any shape or form. The only tracking (which is anonymous) is carried out by Google Analytics, and enables us to improve our website and help our visitors.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your website browser (Google Chrome, Mozilla Firefox, Apple Safari, WIndows Internet Explorer etc.) settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Generic Cookie Types

Session cookies

These are temporary cookies that are saved on your computer or mobile device until you leave our website. They carry information across pages of our websites and applications, for instance:

  • Remembering items in a shopping basket
  • So you can remain logged in as you browse our web pages

Persistent cookies

These cookies remain on your computer for much longer (though how long will depend on the lifetime of the specific cookie). They are used to:

  • help us recognise you as a unique visitor (just a number) when you return to our website and allow us to tailor content based on your previous preferences
  • compile anonymous, aggregated statistics that allow us improve the website
  • ensure you are not invited to complete website questionnaires too often or after you have already done so.

Third-party cookies

These cookies are produced by third party services we use to support your website experience. They are used to:

  • serve advertisements on our sites and track whether these advertisements are clicked on by users
  • control how often you are shown a particular advertisement
  • tailor content to your preferences
  • count the number of anonymous users of our sites
  • provide security within shopping baskets.`

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Further information

You can send any queries and comments about this Privacy policy by email or by mail to, Trio’s Catering, Hall Green Farm, Norton Road, Loddon, Norwich NR14 6DT

For more information on General Data Protection Regulation (the GDPR) visit the ICO website